DAS Innovation in technology
Group of people discuss technology in team meeting

We lead Innovation in tech

The Bureau of Information Technology Solutions (BITS) is leading the way to improve the lives of CT residents through technology. It's why the Center for Digital Government recently ranked Connecticut third in the nation for our digital government efforts.

As part of the Department of Administrative Services (DAS), the BITS team stays on the frontier of technological advancements through one of the most highly-skilled State workforces in the country. It's why we're able to carry forth the Governor's vision of making Connecticut the nation's first all-digital government.

Our core responsibility is to keep critical services running in the State. But our mission is to make sure citizens have opportunities for work, children can advance in school, and families can put food on the table. This requires teamwork, new ideas, and 24/7 dedication. This is who we are. Find out about BITS.

3 core behaviors icon

Why we're different

Why is BITS so successful? We've identified and adopted 3 core behaviors for our team. These principles guide our work and inform every decision we make.

DAS/BITS service desk

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Customer success managers and the agencies they serve

Get in touch with Customer Success Managers according to their affinity group, name, and agency. Select a group from the drop-down below to find the contact information for the correct affinity and person.

Affinity Group Name Agency

Health and Human Services

Michelle Abrahamson

Social Services (DSS)

Health and Human Services

Luisa Deprey

Mental Health and Addiction Services (DMHAS)

Health and Human Services

Chris Brennen

Developmental Services (DDS)

Health and Human Services

Luisa Deprey

Psychiatric Security Review Board (PSRB)

Health and Human Services

Eric Nixon

Children and Families (DCF)

Health and Human Services

Dennis Mitchell

Public Health (DPH)

Health and Human Services

Beth Lehn

Health Strategy (OHS)

Health and Human Services

Beth Lehn

Veterans Affairs (DVA)

Health and Human Services

Dhwani Pandya

Early Childhood (OEC)

Affinity Group Name Agency

Justice and Safety

Tomasz Kazmierczak

Correction (DOC)

Justice and Safety

Tomasz Kazmierczak

Board of Pardons and Paroles (BOPP)

Justice and Safety

Steve Mann

Emergency Services and Public Protection (DESPP)

Justice and Safety

Tomasz Kazmierczak

Military (MIL)

Justice and Safety

Vacancy

Criminal Justice Information Systems (CJIS)

Affinity Group Name Agency

Business and Community

Jim Mindek

Economic and Community Development (DECD)

Business and Community

Jim Mindek

Housing (DOH)

Business and Community

Jamie Gamble

Revenue Services (DRS)

Business and Community

Mauro Carducci

Department of Labor (DOL)

Business and Community

Scott Grabowski

Consumer Protection (DCP)

Business and Community

Scott Grabowski

Workers’ Comp Commission (WCC)

Business and Community

Angela Taetz

Banking (DOB)

Business and Community

Scott Grabowski

Insurance (DOI)

Business and Community

Scott Grabowski

Healthcare Advocate (OHA)

Business and Community

Jim Mindek

Workforce Strategy (OWS)

Affinity Group Name Agency

General Admin

Beth Lehn

Governor and Lt. Governor (OTG, OLTG)

General Admin

Suchi Behal

Administrative Services (DAS)

General Admin

Beth Lehn

Governmental Accountability (OGA)

General Admin

Suchi Behal

Commission on Human Rights and Opportunities (CHRO)

Affinity Group Name Agency

Education

Dom Falcone

Education (CSDE)

Education

Jim Mindek

Connecticut Technical Education and Career System (CTECS)

Education

Beth Lehn

State Library (CSL)

Education

Scott Grabowski

Office of Higher Education (OHE)

Affinity Group Name Agency

Natural and Physical Resources

Jose Romero

Transportation (DOT)

Natural and Physical Resources

Vacancy

Motor Vehicles (DMV)

Natural and Physical Resources

Angela Taetz

Energy and Environmental Protection (DEEP)

Natural and Physical Resources

Angela Taetz

Connecticut Siting Council (CSC)

Natural and Physical Resources

Angela Taetz

Consumer Counsel (OCC)

Natural and Physical Resources

Jamie Gamble

Agriculture (DoAG)

Natural and Physical Resources

Jamie Gamble

Agriculture Experimentation Station (AES)

It service

Featured IT services

Check out links to our most popular supports.

BITS Groups

How BITS succeeds

What’s Agency Success?

The Agency Success team works to build relationships with BITS-supported agencies to better understand and address their needs. The Customer Success Managers (CSMs) gain a deep understanding of their assigned Communities of Business and actualize plans to help improve their strategies and day-to-day operations, while the Agency Success staff use their technical expertise to execute solutions.

What’s a CSM?

A Customer Success Manager (CSM) is responsible for:

  • Growing and developing a team of experts to better serve our customers
  • Modeling Being One Team, Owning the Outcome and Making it Better
  • Redirecting customers to the appropriate resources
  • Overseeing application development, production support and quality assurance across the agencies
  • Facilitating agency initiatives and projects through architecture, digital and governance process
  • Acting as the agency's direct point of contact and escalation with BITS
  • Building an in-depth understanding of agency goals, business, standards, policies, and mission
  • Deepening relationships with other states, federal partners, municipal and industry resources in order to better understand and solve challenges
  • Developing and implementing IT support and communication mechanisms with agency users
  • Devising creative solutions on how to leverage technology to meet business needs
  • Distributing communication to and from BITS and agencies, including priorities, status, customer satisfaction and more
  • Assisting Vendor Management with the procurement of agency-specific IT needs and coordinating RFI/RFP/Bids and Contracts
What is Architecture & Strategy (AS)?

Architecture and Strategy bridges the interconnected components of BITS business to align agency and CT citizen’s business needs with changing customer expectations, regulatory needs, and risks opportunities.

The team captures BITS' enterprise components through the creation of business models, data models, application patterns, infrastructure layouts, and more. We then use these tools to implement data-driven solutions that manage risk and cost.

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IT Policies and Letters

Computer Services and IT

Computer Services supports the engineering and delivery for several state services. We also help with disaster recovery and provide safe-keeping of the state's data. We are made up of four teams:

  • Platform Services
  • Database Services
  • Mainframe Services
  • ECM/Filenet and virtual segmentation
  • Directory Services
Digital Government and Operational Excellence (DGOE)

Through close collaboration with all state partners we work to discover, design, develop, test, and implement new technologies based in human centered design.

What is Infrastructure Services (IS)?

We are a group of six specialists in a Center of Excellence team: Oversight, Core Network and Security, Edge Network, IT Facilities, Wide Area Network, and Unified Communications. Each group brings a diverse agency heritage, combined with specific technology expertise.

What is Security, Risk, and Compliance?

We’re your Cyber-security team. We manage technology risk, security, and compliance so that state and personal information that you share with the state stays safe.

We evaluate security risks and help create plans to lower risk or fix security breaches. We also work with Executive Branch agency leadership to help them address security and compliance risks. ​​​​​​​

What is Workforce Development (WFD)?

We develop and engage employees and contractors throughout BITS - with the ultimate goal of making the State of Connecticut a great place to work.

We create strategies to utilize our in-house experts (that's you!) to guide training, keep employees in-the-know, and engage one another to have a fulfilling, enriching experience at the State of Connecticut.

What is Workforce Enablement (WFE)?

We oversee these needs of the state:

CT’s Service Desk - to track and resolve problems for all BITS agencies.

End User Device Support - to manage user computing devices.

Device Management - to provide the management and supporting systems of the end user devices, and support of the Microsoft 365 statewide agreement, including the statewide email system.

DAS BITS IT services and assistance

How BITS helps


Analytics & Business Intelligence Tools

We are glad to offer this kind of software. This service helps you use tools to understand and analyze data. You can create reports and predictions using expert databases and thorough information. You can also better understand, analyze, and predict business data.

Application Delivery Controllers

Maintain a smooth and safe network. The App Delivery Controller balances the load, handles security, and ensures high availability. You can often use an App Delivery Controller through various devices that work together across different data centers.

Automation Services

BITS Data Center Operations uses a computer program called Computer Associates ESP. This program helps government agencies plan, track, and manage tasks that are scheduled or happen because of certain events in all their computer systems. That way, automation organizes and keeps everything running smoothly.

BITS Payment Services Application

We created the BITS Payment Services Application for all state agencies. This tool helps you safely process credit card payments.

Biznet Services

Biznet Services is a DAS application. You can use this tool to develop and support your apps. The platform hosts more than 100 applications for agencies.

Custom Application Development

DAS and BITS comprise the Applications Development Group. Together, these teams design, blend, and create computer systems. These systems help all DAS agencies and services.

Data Center Operations Services

BITS offers Data Center Operations. This service is for state agencies. The center oversees and reacts to statewide network, data center, or system events 24 hours daily.

Data Integration

Data Integration combines different data sources. That way, users have one blended view of this information.

Database Administration

Database Administration helps design database strategies. It also improves performance, plans for future growth, and fixes damaged databases. Database administration oversees different vital parts of IT. These responsibilities include managing the system, space, performance, security, database models, schemas, and backups.

Distributed Platforms

BITS Server Management offers a safe and highly available virtual hosting service. This support is for statewide applications and services.

eGovernment Services

CT Interactive helps businesses and citizens interact with the government electronically. It offers mobile applications, state portals, content management systems, and more.

Enterprise Content Management (ECM) Solutions

DAS/BITS is pleased to offer ECM as a service. This software creates a consistent way to organize and store documents.

Enterprise File and Print

Enterprise File and Print uses Microsoft’s Windows Server platform to help employees efficiently store, share, and print documents within a networked environment. This service is safe, flexible, and available. You can print and store easily, thanks to these services.

Enterprise Infrastructure Services

The BITS Unified Communications Division takes care of everything for agencies that are related to computers and communication.

Enterprise Application Hosting and Support

Provides app server hosting for DAS BITS apps. The app works with agencies from the beginning of projects to the end.

We will help with the following tasks:
  • Figuring out the architecture's needs
  • Giving tasks to our team to handle different parts of the project
  • Helping the team who makes computer codes for our website
  • Supporting and fixing sites or computer programs, even after we finish the project
  • Making sure everything runs smoothly on the computer system
  • Putting in new codes to make the website work better
  • Making certain the website is secure and doesn't have any problems
  • Using software to keep an eye on the computer and get alerts if something is wrong
  • Ensuring changes to the project are done carefully and with permission
  • Keeping records of how well our website is doing and how many people use it
  • Creating extra features that people might need on our website
  • Supporting and fixing things quickly if there's a problem