Connecticut State Department of Public Health

CT WiZ User Account

This page consists of training materials for CT WiZ users.

  • How to request a user account

  • Help with logging in (username and password)

  • How to use CT WiZ and where to get help

Quick Links  Patient Management      CVP Vaccine Inventory Management        Technical Support

 

Request a CT WiZ username

In order to receive a username and password for CT WiZ, you must meet the following criteria:

  • The clinic must be enrolled in the Connecticut Vaccine Program (CVP).  Click here for information on how to enroll your clinic.
  • You must be associated with the clinic such as the Primary/Back-up Vaccine Coordinator, a Physician, a Nurse etc.
  • For school nurses, you must be the school's registered nurse (RN).
  • Review the user account roles to request the correct access.

Click here to request a user account. If you are associated to multiple clinics, enter each clinic PIN in the "Organization Name" field separated by a comma.  Do not request a user account for each clinic you are associated with.

 

Log in for the first time

After you successfully register for a username, you will receive 2 separate emails within 2 business days. 

  • The first email contains your username and the second email contains your temporary password.
  • Check your spam or junk email folders if you do not receive these emails within two (2) business days.
  • If you do not receive the emails, do not register again. Submit a request to our helpdesk.
  • Copy your username and password from the emails and paste it into CT WiZ.
  • When you log in for the first time, you will be prompted to change your temporary password to something of your choice and set up your “Password Questions”. 
  • Keep track of your password answers which allows you to reset your own password.

Existing users: Username or Password Issues

If you receive the following message when you log in, “This is an invalid username/password and/or your account is locked”, you have 3 attempts to enter the correct username and password before your account is locked.  

  • Ensure you have the correct username. Refer back to the email you received with your login credentials.
  • If your username is correct but you cannot remember your password, you can reset your own password using the Forgot Password? link to change it.
    • Enter your Username.
    • Answer the "Password Questions". These were set up at the time of your initial log in.
    • Enter a new password then re-enter your new password.
    • Log in again with the new password.
    • If you are experiencing problems connecting to CT WiZ, click on Trouble Logging In? and review the information on the page.
  • If you believe your account is locked, you can submit a request to our helpdesk to check the status of your account.

Update your role in CT WiZ

If you do not have the necessary permissions to perform your job duties in CT WiZ, you need to submit a request to our helpdesk. Document which functions you are missing and your role. For example, search for patients, clinic information, running reports.

 

Update associated clinics

If you are associated with multiple clinics but do not see all of the clinics in the Clinic dropdown on the Home screen, submit a request to our helpdesk to have the other clinics added.  Include the clinic name and PIN.  You do not need to register for another user account.  

 

Update CT WiZ user account or clinic information

The following clinic changes can be made directly in CT WiZ (on the Clinic Information screens in the Clinic Tools module) by the Primary/Back-up Vaccine Coordinators and the Physician Signing the Agreement:    

  • Clinic name and address
  • Phone number and fax number
  • Delivery hours
  • Clinic Staff (name, email, role, title, and training)
  • Clinic name, address and staff changes require approval from the CVP.  A notification is sent to the CVP for review and approval. Check the Change Request History section on the page where you made the change and the bell icon in the top right corner for the status of the request. 

If you need to deactivate a user account, change the user's last name and/or email address, you need to submit a request to our helpdesk. 

Navigate in CT WiZ

CT WiZ has a left side menu allowing you to quickly navigate between modules and screens. 

  • Click on the "+" sign on each module to expand it to display the screens in that module. 
  • There are also icons throughout the screens that can help you find your way in CT WiZ. 

Access help in CT WiZ

There are 2 ways to access help within CT WiZ. 

  • There are blue  icons that appear next to the screen name at the top of the page. Click on the  to find detailed information about the screen.
  • There are   links next to the screen name. Click on the ”Learn More” link to find step by step videos about the screen.  This opens in a separate tab and numerous other Help Topics appear.

Need more information?

Submit a request to our Helpdesk.  Please enter as much detail as possible to describe the issue or question. Attach screen shots, if possible, to the email.  Depending on the priority of the issue or question, inquiries can be resolved between 1 and 5 business days. 

 

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