Connecticut State Department of Public Health

CT WiZ Technical Support

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Issues with an existing HL7 interface with CT WiZ

Please try the following steps:

  • Verify that your EHR system is working and sending the correct HL7 messages (contact your own IT Helpdesk if you are not sure).
  • Verify that you have connection to Internet.
  • Restart your services.

CT WiZ is down
If you are experiencing system issues with CT WiZ, check the News section on the Home Page (click Home on the left sidebar) for any current issues. 

If you continue to have problems, please try the below steps:

  • Verify that you have the correct URL: https://ctwiz.dph.ct.gov/ctwiz/
  • Try to navigate into another public site (example: Google). If the page is not loading, please contact your IT helpdesk and report that you have issues with your Internet.
  • Restart your computer.

CT WiZ is running slow
If you are experiencing system issues with CT WiZ, check the News section on the Home Page (click Home on the left sidebar) for any current issues. 

Please try the steps below:

  • Try to navigate into another public site (example: Google).
  • If the page is spinning or slow, contact your IT helpdesk and report that you have issues with your Internet.
  • Restart your computer.

CT WiZ system error
Check for the following:

1. Verify that you have an Internet connection.

2. Check the CT WiZ News section on the Home Page (click Home on the left sidebar) for any current issues. 

3. Clean your cookies.

4. Restart your computer.

5. You must use a supported browser. CT WiZ is supported in:

  • Microsoft Internet Explorer 9-11
  • Google Chrome
  • Mozilla Firefox

6. Turn off Compatibility Mode in Internet Explorer.

  • If you mistakenly try to run CT WiZ in compatibility mode on Internet Explorer 7, 8, or 9, a warning message will appear on the Login screen telling you to turn off compatibility mode.
  • Disable compatibility mode via the Compatibility View settings from the Tools menu. Clear out the Download updated compatibility lists via the Microsoft check box and click Close.
  • The compatibility mode settings do not interfere with CT WiZ in Internet Explorer 10 and above.

7. Turn off your browser's Pop-up Blocker.

  • The Pop-up Blocker must be turned off to ensure that CT WiZ sends all necessary messages. If you click a button and no window is rendered, check that the Pop-up Blocker is turned off.
  • If the Pop-up Blocker is turned on, a warning message will appear telling you to turn off the Pop-up blocker. Click on the warning message to disable the Pop-up Blocker.

8. Turn on JavaScript in Google Chrome

  • Enable JavaScript via the Settings menu by clicking the Chrome "wrench" icon, located in the upper right hand corner of your browser window.
  • Click the "Show advanced settings" link, and then click the Content Settings buttons in the Privacy section.
  • Under Chrome's Content Settings, enable JavaScript by selecting the option labeled "Allow all sites to run JavaScript."
  • After making this selection, click the Done button to save your changes and return to the previous screen.

9. Turn on JavaScript in Mozilla Firefox

  • Click on the Tools drop-down and select Options.
  • Select the Content section from the options at the top of the pop-up page.
  • Check the boxes next to "Block pop-up windows", "Load images automatically", and "Enable JavaScript."
  • Click OK to save your changes.
  • Refresh your browser by right-clicking anywhere on the page and selecting Reload or using the Reload button in the toolbar.

10. Turn on JavaScript in Internet Explorer

  • Click the “gear” icon/Tools menu to the right of the Internet Explorer address bar.
  • Select Internet Options from the drop-down menu.
  • Next, select the Security tab at the top of the dialog box.
  • Then, select the earth (Internet) icon.
  • Then select the Custom Level button under the Security level for this zone section.
  • Locate the Scripting section within the list.
  • Under Active Scripting, select Enable, then click OK.
  • Answer Yes to the following conformation box.
  • Click OK to close the Internet Options window.
  • Refresh your browser by right-clicking anywhere on the page and selecting Refresh, or by using the Refresh button in the toolbar.

Need more information?
Submit a request to our Helpdesk.  Please enter as much detail as possible to describe the issue or question. Attach screen shots, if possible, to the email.  Depending on the priority of the issue or question, inquiries can be resolved between 1 and 5 business days.

 

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