9-1-1 Statistical Reports

9-1-1 Call Volume Reports

2024 data on Call Volume by PSAP:

2nd Quarter Call Volume Report (April - June)
1st Quarter Call Volume Report (January - March) - Revised 7/31/24

2023 data on Call Volume by PSAP:

2023 9-1-1 Call Volume Report (updated 2/26/2024)
Map - 2023 Total 9-1-1 Calls
Map - 2023 Wireless 9-1-1 Calls
Map - 2023 Wireline 9-1-1 Calls
Map - 2023 VoIP 9-1-1 Calls
Map - 2023 Text 9-1-1 Calls

Archived data on call volume by PSAP:

2022 9-1-1 Call Volume Report (updated 3/10/2023)
2021 9-1-1 Call Volume Report

9-1-1 Call Performance Reports With the completion of the installation of the Next-Generation 9-1-1 system and the West Corporation customer-premises equipment in November of 2017, DSET is now able to generate the quarterly statistics for all PSAPs without requiring the submission of data by each individual PSAP. Reports have resumed with the first quarter of 2018, with a change in the quarterly title to "Performance Percentage Report." Quarterly Performance Percentage Reports: