Telecommunicator Certification Training

The Division of Statewide Emergency Telecommunications (DSET) is responsible for providing training and certification of Telecommunicators according to Connecticut General Statute Sec. 28-30.

Telecommunicator Certification Requirements

(a) Any individual seeking certification, who is currently employed as a public safety telecommunicator, shall be certified by the DSET upon successful completion of a state approved telecommunicator training program and the successful completion of a probationary work test period as verified by the employer.

(b) Any individual not currently employed as a public safety telecommunicator or private safety telecommunicator shall be certified by DSET upon his or her appointment as a public safety telecommunicator up to one (1) year after successful completion of a state approved telecommunicator training program and the successful completion of a probationary work test period as verfied by the employer.

(c) Any individual who, by reason of experience or specialized training, submits evidence of competence in the performance of telecommunicator training standards as set forth in section 28-30-7 of state regulations may apply for a Written Acknowledgement of Achievement from DSET.

• Written Acknowledgement of Achievement

Under all requirements, candidates must achieve a passing grade of 75% or better on the State of Connecticut Telecommunicator Exam, submit proof of Emergency Medical Dispatch (EMD) Certification, submit proof of successful completion of an AT&T Emergency 911 course, and employer must submit a letter to the DSET verifying that student has successfully completed a working test period with the employing agency.

• Public Safety Telecommunicator Training Standards
• Working Test Period Letter

Prerequisites for Admittance to the Telecommunicator Training Program

• E911 Telecommunicator Prerequiste Training Module

Applicants must pass NIMS 100 and NIMS 700 in order to apply for the Telecommunicator training program. Both classes are available free-of charge at NIMS Online Training.

Once on the Federal Emergency Management Agency (FEMA) website, scroll to links for ICS-100: Introduction to the Incident Command System, and IS-700: National Incident Management Systems, An Introduction. Each link will bring you to an introductory page. To begin the training, click on Interactive Web Based Course under Take This Course.

There is an exam at the end of each course. Upon successful completion of the tests, you will receive emails from the Emergency Management Institute at FEMA notifying you that you have passed. Within 1-2 business days, you will receive an email with a link to create your electronic certificate. Print the Certificate of Achievement, and send a copy with the Telecommunicator Training application form. The Division of Statewide Emergency Telecommunications needs both NIMS 100 and NIMS 700 certificates – not the confirmation email.

If you have any questions regarding this process, please contact DSET at 860-685-8155.

Enrolling in a State Training Program

1. Candidates must be employed by a Public or Private Safety Agency to be admitted to a state-approved training program.
2. Employers provide candidates with a registration form that is completed by both the employer and the student.

• 2020 Training Registration Form

Public Safety Telecommunicator Training Schedule

All classes will be held at the Connecticut Police Academy in Meriden, CT from 9am-4pm.

• Training Schedule

Contact Information

• Business Hours: Monday through Friday from 8:00 a.m. to 4:30 p.m. EST/EDT
• Office: 860-685-8080
• Fax: 860-685-8362
• Address:
  • Department of Emergency Services and Public Protection
    Division of Statewide Emergency Telecommunications
    1111 Country Club Road
    Middletown, CT 06457

• Email: DSET@ct.gov