Connecticut State Department of Emergency Services and Public Protection



State Police Headquarters Modified Services/Hours
  • Announcement for New Pistol Permit Applicants Only - 5/26/2021
  • Effective June 15, 2020, DESPP-HQ Fingerprint Identification Unit will re-open for in person fingerprinting requestsby appointment only. - 6/5/2020
  • Effective June 15, 2020, DESPP-HQ Reports and Records will re-open for in person requestsby appointment only. For information or to schedule your appointment please click HERE - 6/5/2020
  • At this time, pistol permit renewals will continue to be done by mail only.
  • Fingerprinting Limitations and License Expiration/Renewal extensions; view documentHERE- 4/30/2020
  • Suspension of requirements for unarmed security guards from other states; view documentHERE- 4/30/2020
  • Still regular business hours for Sex Offender Registry and Deadly Weapons Offender Registry- 4/30/2020
  • No service for guard cards (see Governor Lamont’s Executive Order changes to licensing requirements HERE )- 4/30/2020
  • Individuals will be asked to wait outside until called into the building- 4/30/2020

Telecommunicator Recertification

(a)    All certified public safety telecommunicators or private safety telecommunicators shall renew their certification every (5) years.

(b)   The Department of Emergency Services and Public Protection, Division of State-Wide Emergency Telecommunications shall renew the certification of a public safety telecommunicator or private safety telecommunicator who has performed the duties for which certification was granted, has maintained minimum skills and documents employment in good standing as a public safety telecommunicator or private safety telecommunicator for no less than four (4) years over the five (5) year period.

(c)    Public safety telecommunicators and private safety telecommunicators seeking renewal of certification shall submit documented proof of employment in good standing to the Department of Emergency Services and Public Protection, Division of State-Wide Emergency Telecommunications, 1111 Country Club Road, Middletown, CT 06457.

(d)   Public or private safety telecommunicators who fail to meet requirements for recertification must retake the written exam and achieve a passing grade in order to be recertified.

Telecommunicator Recertification Letter (Sample)