Consumer Affairs
ATTENTION: In response to the ongoing corona virus event, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.
Our goal is to provide you with courteous, timely and high quality responses to your questions and complaints. We aim to provide you with the tools necessary to make informed choices in competitive utility markets, while protecting you from fraudulent, abusive and deceptive practices.
Mailing Address
Public Utilities Regulatory Authority
Ten Franklin Square
New Britain, Connecticut 06051
Att: Consumer Affairs Unit
New Britain, Connecticut 06051
Att: Consumer Affairs Unit
Telephone Numbers
Toll Free Number: 1-800-382-4586
Outside Connecticut: 1-860-827-2622
Fax Number: (860) 827-2885
Outside Connecticut: 1-860-827-2622
Fax Number: (860) 827-2885
TDD Telecommunications for the Deaf: (860) 827-2837 - to be used only if you have a TDD machine
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Content last updated April 2016