Walk-in services at all DRS branch office locations remain suspended. Email DRS at drs@po.state.ct.us. Email the Priority One Taxpayer Assistance Program: DRSPriorityOne_CollectionsAssist@po.state.ct.us. Please check our Frequently Asked Questions page.

Refund Protection Problems Page

If you experienced problems with verifying your identity or were unable to complete the questionnaire then you must provide the following items:

  • Copy of Driver's License (or State Issued ID or passport)
  • Any W-2's received by an employer OR last pay stub (for the tax year you are filing for) 

You can send this information to:

Department of Revenue Services
ATTN: Fraud Unit
450 Columbus Blvd.
Hartford, CT 06103

You can also fax this information to: (860) 541-2486.

NOTE: Once the paperwork is received it will be reviewed in the order received and you will be notified if additional information may be needed or we will process the refund. The process can take 10-12 days to complete.