How to file a Complaint Against
a Dealer or Repairer

See Special Notice Here About Buying Flood-Damaged Vehicles.

The Department of Motor Vehicles' Consumer Complaint Center investigates Connecticut-Licensed Dealers or Repair Shops for the following issues:

Not sure if a business is licensed with the state?  You can check here.

• Used car warranty (New Car Warranty/Lemon Law issues are handled by the Department of Consumer Protection)
• Deposits and billing.  
• Repair orders / repair estimates / repair authorizations click on Auto Repairs
• Sales / purchase orders
• Titles
• Liens
• Odometers
• False statements related to vehicle condition or needed repairs
• Non-consensual towing and storage charges (see maximum allowable towing and storage rates)

• Improper or shoddy repairs. 
• Misdiagnosis by the mechanic. (Connecticut does not license individual mechanics)
• Vehicle vandalism occuring at the repair shop.
• Damage caused by improper towing.
• Disputes related to advertising.

• Complete the Consumer Complaint Form (K-35 form) online and print.
• Print two copies of form -- be sure to sign both.  
• Send one copy to the DMV Consumer Complaint Center (to address below) and the other copy to the dealer or repairer that the complaint is concerning.
• NOTE: It is essential that you include copies of all paperwork related to your complaint (e.g., warranty, invoice, repair bill, etc.). Please do not send the originals.
• Include telephone numbers where you can be reached weekdays between 8 a.m. and 4:30 p.m.  Your e-mail address would allow us to respond more quickly as well.