Connecticut State Department of Consumer Protection

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Refunds

In Connecticut, sellers can set any refund or exchange policies they choose, provided that they post the policy in a conspicuous place for customers to see. If there is no notice posted, you may, within seven calendar days, return any new, unused item to the store with a proof of purchase, and get a cash refund on a cash sale, or a credit to your charge account on a credit card sale. By law, you are not entitled to a refund on:

  • Food
  • Perishable items, including live plants
  • Custom-ordered or custom-made items
  • Items that were sold “as is” or as a “final sale”
  • Items with no proof of purchase
  • Used items
  • Items which by law can not be resold, such as mattresses
Stores may charge a "restocking fee," especially on large items. Because many large items are brought to the store only in small quantities or as needed, the seller is allowed to charge you for the cost of returning your unwanted item to its warehouse. If this restocking fee is part of the store's refund and exchange policy, it must be posted in a conspicuous place for customers to see.

Phrases such as "Satisfaction or Your Money Back," "10 Day Free Trial," or similar representations are considered under State law as a guarantee that the full purchase price will be refunded at the option of the buyer. If the seller intends that this guarantee is subject to any conditions or limitations whatsoever, those conditions must be disclosed.  

Visit the General Assembly website for relevant Statutes -- Chapter 735cand Sec. 42-110b.

Relevant Regulations:Sec. 42-110b-16 and Sec. 42-110b-17

Reference "Refunds and Exchanges" in the A to Z index